Returns & Exchanges

LaptopEx – Return, Replacement, and Service Policy

At LaptopEx, we are committed to delivering high-quality refurbished commercial series laptops and exceptional customer service.
Our policies are designed to ensure a smooth and transparent process for returns, replacements, and services across India.
Below, we provide detailed information about our policies, conditions, and service approach.

Return and Replacement Policy

Our customers have the flexibility to return or replace laptops under a 20-day Return and Replacement Policy.
We aim to provide a hassle-free process with clear conditions to avoid any inconvenience.

Key Features of the Return and Replacement Policy

• No Questions Asked: Customers can return or replace the laptop within 20 days of the invoice date without any need for explanation.
• Invoice Date-Based Period: The 20-day period starts from the invoice date. After this, the laptop will be covered under the 3-Year Warranty Policy.
• Refund Timelines: Refunds for returns are processed and initiated within 48 hours of approval. The refund amount will be credited within 7-10 days to the original payment method.
• Replacement Flexibility: If the requested replacement laptop is unavailable, customers can either select an alternative model or opt for a refund.

Conditions for Return and Replacement

• Physical Condition: The laptop must not have any physical damage. Customers should thoroughly inspect the laptop at the time of delivery.
• Electric Short-Circuit Damage: Laptops damaged due to an electricity short circuit post-delivery will not be eligible for return or replacement.
• Liquid Damage: Laptops exposed to liquid spills or any form of water damage will not be accepted for return or replacement.
• Charger Condition: The laptop charger must be in working condition. Faulty chargers will be accepted for return unless the damage is caused by an electric short circuit.
• Security Shield and Stickers: Each laptop comes with a security shield attached to its back. If the shield is removed or tampered with, the laptop is ineligible for return or replacement. Similarly, laptops with damaged or missing manufacturer stickers will not qualify.
• Price Adjustments for Replacements: If the replacement laptop is more expensive, the customer must pay the difference. If the replacement laptop is cheaper, the company will refund the difference to the customer’s account.
• Alternate Support Services: Alternate support is exclusive to corporate clients and is not part of the 20-day Return and Replacement Policy for individual customers.

Service Network – All Over India

To ensure smooth and reliable service nationwide, LaptopEx offers a robust network of company stores and channel partners.

How Our Service Network Operates

• Company-Managed Stores: In areas where we have our own stores, all services are managed by LaptopEx employees who ensure professional assistance and device verification.
• Authorized Channel Partners: For locations without company-managed stores, we provide services through our authorized channel partners. These partners are thoroughly vetted to maintain the same standards of quality and reliability as our in-house staff.

Return and Replacement Process

1. Raise a Ticket: Visit the Support Link in the footer section of our website and raise a ticket. Provide the necessary details, including invoice number and issue description.
2. Laptop Inspection: Our technical team will inspect the laptop to confirm its eligibility for return or replacement.
3. Approval and Next Steps:
   • Refunds will be processed within 48 hours. The refund amount will be credited within 7-10 days to the original payment method.
   • Replacements will be dispatched once payment adjustments (if any) are completed.

Exclusions from the 20-Day Policy

• Alternate Support Services: Only available for corporate clients, not individual customers.
• Warranty Period Coverage: After 20 days, laptops are covered under the 3-Year Warranty but are no longer eligible for return or replacement.

Why LaptopEx Stands Out

• Comprehensive Policies: Our 20-day Return and Replacement Policy is transparent and customer-friendly, ensuring a stress-free process.
• Nationwide Reach: With company stores and channel partners across India, we deliver seamless service wherever you are.
• Reliable Service Partners: All channel partners are carefully selected to maintain the quality standards expected by our customers.
• Fast Refunds and Replacements: Refunds are processed quickly, and replacements are dispatched promptly after approval.
• Customer-Centric Approach: We offer flexible replacement options and strive to resolve issues efficiently.

Tips for Hassle-Free Returns and Replacements

• Inspect on Delivery: Check the laptop’s physical condition, stickers, and accessories when you receive it.
• Handle Carefully: Avoid liquid spills and ensure proper electrical connections to prevent short circuits.
• Preserve Security Shield: Do not tamper with the shield or stickers attached to the laptop.
• Raise Requests Promptly: Submit your return or replacement request within the 20-day period.

At LaptopEx, we are here to make your experience seamless and satisfactory. Whether through our return and replacement policies or our nationwide service network, we aim to provide the best solutions for your needs.

If you have any further questions, feel free to connect with us via the Support Section on our website.